...A MarketMedia Consult & Future Research Initiative...
Secret Shoppers
300,000 mystery shoppers
Mystery shopping services measure allow you to "inspect what you expect," evaluating whether brand standards are met throughout all your locations. Secret Shoppers manages a base of 300,000 independent contractors delivering over 100,000 shops every month. We take great pride in delivering the highest quality programs in the industry. Our mystery shopping programs evaluate on-site location-level experiences, phone ordering processes, contact center experiences, and web site experiences.
Your duty as a secret customer would be to evaluate a retail outlet or a supermarket. You will visit as a regular customer patronizing them after which you will study their customer relationship attitude with the purpose of reporting to us as a feedback. The purpose of this is to improve customer satisfaction and increase sales and patronage.
If selected, we fill provide you with funds for your shopping and provide you with instruction and guidelines to help you in completing or executing any given task. As a secret shopper, DO NOT to reveal your purpose while shopping.
Measure your standards
We design our questionnaires to align with your brand standards. What gets measured gets done. If you’ve invested in training, there’s no better way to measure whether training had an impact than by using mystery shopping. We can measure the simple things, like cleanliness, and the complex things, like sales effectiveness. Our clients use mystery shopping to coach their teams and help every location improve its delivery on the brand promise.
Measure your standards
Secret Shoppers provides the highest quality mystery shopping programs in the world. To do this, we first focus on our independent contractors. In addition, we audit 100% of our shop results—every single one. You can trust our data.
Make more money
Mystery shopping has two types of ROIs. First, mystery shopping can protect your brand’s reputation. Ensuring that every location and every franchisee is delivering on the brand standards means that the brand and all its franchisees win. Remember, a brand can be no better than its lowest performing operator.
